Ox99's Terms & Conditions — Know it. Understand it. Play it.

By accessing or using the ox99 platform, you are considered to have fully agreed to these terms and conditions. These terms are legally binding, so please read this document carefully before using our services.

Ox99 is an online gaming platform offering slots, Live Casino, Sports Betting, fish games, and bingo to users in Bangladesh. Use of this platform is subject to the terms and conditions outlined below.

• These terms apply to all ox99 services.
• If any part of the terms is unclear, please contact our support team.
• These terms are available in both Bengali and English; in the event of any conflict, the Bengali version shall prevail.
• Ox99 services may not be used for commercial purposes.

You must be 18 or older to register an account on ox99. This platform is strictly prohibited for minors. ox99 may request a national ID card, passport, or birth registration certificate for age verification.

You are required to provide accurate and complete information during registration — including your full name, date of birth, address, and mobile number. Providing false information may result in account termination and forfeiture of your balance.

• Each person may only register one account.
• Creating multiple accounts from the same device or IP address is prohibited.
• To update your account details, please submit a request to our support team.
• Transferring your account to a third party is strictly prohibited.
• Keeping your password confidential is entirely your responsibility.

Ox99 offers a range of bonuses and promotional deals — including a welcome bonus, daily cashback, reload bonus, free spins, and loyalty points. Each bonus carries its own terms and wagering requirements.

Please read the full terms of the relevant offer before claiming any bonus. Bonus funds cannot be withdrawn directly — not until the specified wagering requirements have been met.

• The welcome bonus is for new members only and applies once per account.
• Bonus wagering requirements are generally 10–30 times the bonus amount.
• Winnings from free spins may be subject to separate wagering conditions.
• Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in cancellation of all bonuses and winnings.
• Each promotion has a set validity period; any unused bonus will be automatically cancelled upon expiry.
• Rules for converting loyalty points to cash are detailed on the points system page.

Deposits and withdrawals on ox99 are currently available via bKash, Nagad, and Rocket. All transactions are processed in BDT.

• Minimum deposit: BDT 100.
• The maximum daily deposit limit may vary depending on your account tier.
• Minimum withdrawal: BDT 500.
• Withdrawals may only be made via the same method used for your deposit.
• Withdrawals are typically processed within 15 minutes and no longer than 24 hours.
• KYC verification is mandatory for large withdrawals.

Please use the correct reference number when making a deposit, otherwise your transaction may be delayed. ox99 is not responsible for delays caused by incorrect information.

The following actions are strictly prohibited on ox99 and will result in immediate account closure and possible forfeiture of your balance:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system — for example, placing deliberately low-risk bets after claiming a bonus.
• Using any software, bot, or automated method to play games.
• Attempting to defraud or gain an unfair advantage.
• Using funds obtained through money laundering or any illegal means.
• Threatening or harassing other users or staff members.
• Deliberately exploiting technical glitches on the platform.

Ox99 takes the protection of your personal data seriously. Your registration details, transaction history, and gaming data are all secured with SSL encryption.

Ox99 never sells your personal information to third parties. Your data may only be shared where required by law or to maintain the security of the platform.

• How your data is collected and used Privacy Policy Full details are available on the page.
• Information on cookie usage can also be found in the privacy policy.
• You can send a request to support to update or delete your information.

Ox99 believes gaming should be a source of entertainment, not a source of problems. That's why we provide a range of responsible gaming tools on the platform.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Review your session time and win/loss history at regular intervals.

If you're experiencing any gaming-related issues, contact our 24/7 support or Responsible Play Visit the page.

You can close your account at any time by contacting our support team. Please make sure to withdraw any remaining balance before closing your account.

Ox99 reserves the right to suspend or close accounts in the following circumstances:

• If evidence of a terms violation is found.
• Where fraud or suspicious activity is suspected.
• If KYC verification has not been completed.
• Due to legal obligations.
• Accounts that have been inactive for an extended period (more than 12 months).

Ox99 services are provided on an "as is" basis. ox99 will not be held fully liable for any financial loss resulting from technical issues, server downtime, or third-party software failures.

• Ox99 is not responsible for game interruptions caused by internet connectivity issues.
• Game results are determined by RNG and are never predetermined.
• Ox99 reserves the right to correct any erroneous payouts resulting from technical errors.

Ox99 reserves the right to update these terms and conditions, in part or in full, at any time. Users will be notified via their registered email or a platform notice before any changes take effect.

• At least 7 days' notice will be given ahead of any significant changes.
• Continued use of the service after notice will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may contact support to request account closure.
• The latest version of the terms will always be available on this page.

If you have any questions or complaints regarding these terms and conditions, the ox99 support team is always ready to help. Use our 24/7 live chat or reach us by email.

• You will receive an initial response within 48 hours of submitting your complaint.
• Complex issues may take up to 7 business days to resolve.
• All complaints are handled with strict confidentiality.

Email: [email protected]