Ox99's Privacy Policy — Your data is safe with us

Transparency is the foundation of ox99's privacy policy. When you register on our platform or use our services, the following types of data may be collected automatically or with your consent:

Under ox99's privacy policy, collected data is used strictly for the purposes listed below. Using it for anything outside these purposes is against our policy:

• To create and manage your account.
• To process financial transactions such as deposits and withdrawals.
• To complete KYC verification and prevent fraud.
• To keep you informed about new bonuses, promotions, and offers (with your consent).
• To personalize your gaming experience and improve service quality.
• To enforce responsible gaming policies.
• To comply with legal obligations.
• To ensure the security and stability of the platform.

Ox99 never sells your personal information to third parties. However, limited data sharing may be necessary for service operations in the following cases:

• Payment Providers: To process transactions through mobile banking services such as bKash, Nagad, and Rocket.
• Game providers: With third-party game platforms such as Live Casino or Slots (only the data necessary for the gaming session).
• Legal authorities: In response to a valid order from a court or government authority.
• Security Partners: For fraud detection and cybersecurity purposes.

All third parties who receive data from us are required to comply with ox99's privacy standards. They are not permitted to use the data for any purpose beyond what is outlined in the agreement.

Ox99 uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Ox99 follows industry-standard security technologies and practices to protect your privacy. The key layers of our security framework are:

• All data transmissions are secured with TLS 1.3 / 256-bit SSL encryption.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) for account security.
• 24/7 security monitoring and detection of unusual activity.
• Regular security audits and penetration testing.
• Employee data access is restricted — only those who need it can view it.
• Data is securely stored in backup systems.

Ox99 does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account information: For the duration the account is active and 5 years after closure (as required by law).
• Transaction records: 7 years (as required by financial regulatory authorities).
• KYC documents: 5 years after verification.
• Gaming history: 2 years after account closure.
• Technical Logs: 90 days.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is permanently and securely deleted.

Ox99's privacy policy ensures you have full control over your data. You can exercise the following rights at any time:

Ox99's platform integrates with certain third-party game providers and payment services. These services may have their own privacy policies, which are outside ox99's control.

• Accessing third-party game interfaces is subject to that provider's own policies.
• Payment gateway services operate under their own security standards.
• Ox99 is not responsible for third-party data handling practices.
• You are advised to read the relevant party's privacy policy before using their service.

Ox99 strictly does not provide services to anyone under 18. Our privacy policy includes specific measures to protect minors' data:

• Age verification is mandatory at the time of registration.
• In cases of doubt, age is re-verified through KYC documentation.
• If a user is identified as a minor, their account will be immediately suspended and their data deleted.
• No information from minors is collected or retained.

If you become aware that a minor is using ox99, please notify us immediately.

Ox99 may update this privacy policy from time to time. The method of notification depends on the nature and significance of the changes:

• For major changes, notice will be given at least 14 days in advance via email and on the platform.
• Minor changes will be updated on this page only.
• Continued use of the service after a notice is issued will be considered acceptance of the updated policy.
• The date of the latest update is always displayed at the top of the page.

For any questions, complaints, or requests regarding our privacy policy, please contact our data protection team. We are always ready to assist you.

• You will receive an initial response within 48 hours of submitting a complaint.
• Complex matters will be fully resolved within a maximum of 30 days.
• All complaints are handled with complete confidentiality.
• You can also reach us via 24/7 live chat support.

Email: [email protected]